Have you ever been walking around town and noticed a sidewalk tripping hazard, or a street tree that needs to be cut back? Well, did you know you can report it right then and there to the City so it can be taken care of? Since late 2011, the City has been using GORequest to keep track of service requests that have been submitted by the community. You can download the app, GORequest (short for Government Outreach), on your iPhone or Android device. If you don't have a smartphone, you can submit the service request online.
Last year, the City received 252 service requests via GORequest. It's obvious that your fellow residents are seeing the benefit of using it. So next time you see something around town on city property that needs fixing, don't hesitate to let us know about it!
Uservoice is another online platform that you can use to communicate with the City. It's also been around a few years, with the most heightened amount of activity taking place on it when the Community Park playground was in its redesign phase. You can access Uservoice by clicking on the red tab entitled "Public Forum & Feedback" located on every page of the website. Clicking on it brings you to a pop-up window that looks a lot like this:
Different from GORequest, which is used for submitting a service request to the City, Uservoice can be used if you have an idea that you'd like the City Council and staff to consider. If you see an idea you like, you can vote on it, and all the ideas with the most votes will rise to the top of the page. So it's an easy way to see what your fellow community members are interested in. The Council will be sent a weekly summary of all the activity that takes place on Uservoice, as they're posted, so you know your ideas will be heard.
We hope this gives you a better idea of the tools that are available for you to use, and in what situations, and above all, that you do take advantage of them!