New Service Request System

Have you ever been out walking around town and see something on City-owned property that needed fixing?  And then forget to phone or e-mail in the request when you got home?  Well with the new GORequest Service Request System, forgetting to do so will be a thing of the past.

An app entitled GORequest is available now for iPhone and Android mobile device users (Blackberry users can access the system here) due to the Public Works Department beta testing Government Outreach's service request system.  Just download the free GORequest app, type "Brisbane,CA" into the "City" field, enable GPS, and you'll be all set to start reporting away.

Choose from a list of the 10 most commonly reported items, such as Abandoned Vehicle, Code Enforcement, Street Tree Maintenance, Street Light/Traffic Signal Maintenance, and Water/Sewer Leak.  You even have the option to upload a picture taken on your phone.  But don't worry, if you don't have a cameraphone, you can still log on to the Government Outreach page created for Brisbane and submit a service request with photo attachments.

Since the Public Works Department is beta testing the service request system for 1 year, only the "lite" version was purchased for $1,000.  But seeing staff time already having been reduced, with service requests no longer needing to be written and logged by hand, the realized cost savings plus convenience afforded to the community may very well result in GORequest being here to stay.