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Water and Sewer service is billed bimonthly. The bills usually arrive the last week of February, April, June, August, October, and December. The meters are read every two months approximately 1 week prior to the bills going out.

Water service is billed based upon the number of “units” you use for a two month period. The City has implemented a progressive rate structure to encourage individuals to conserve water. Therefore, the more water you use, the higher your bill will be. A “unit” of water is 100 cubic feet or approximately 748 gallons.

Sewer service is billed based upon the number of “units” of water you use during the months of October, November, December, and January. The reason for this is during the winter most people do not use water for their outside landscaping and we capture the amount of water actually flowing through the system. The new winter average goes into effect the August after the previous winter. Then there is no change in your sewer bill until the next August. For new residents who do not have a winter average your bill is based on ten (10) units of sewer until you personally establish a winter average at the residence.

At the time of connection the City requests a $70 deposit. The deposit is returned to you one year after you have your water turned on if you have paid your bill on time. It is returned as a credit on your bimonthly bill.

Water and sewer bills are due upon receipt. However, there is approximately a 30 – 35 day grace period. After this grace period the City charges a late charge and sends out a 5-day reminder notice. If the bill is not paid within 5 days another late charge is added to your bill and a 72 hour notice is mailed (a duplicate notice is posted on the door to the residence). If the bill is not paid within 72 hours the City shuts off the water until the bill is paid. If the water needs to be turned back on there is an additional charge for this and the City is only able to do this during normal working hours. Therefore, the bill will need to be paid prior to 3:00 pm except on Fridays when City Hall closes at 1:00pm.

You may pay your water and sewer bills with your Visa or MasterCard in person or over the phone. But for any questions pertaining to your utility bill, please call Debra Patton at (415) 508-2154 or send her an e-mail at dpatton@ci.brisbane.ca.us. She'd be happy to assist you!